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Privacy Policy

Last Updated: January 22, 2026

1. Introduction

Syndesus Inc. (“we”, “us”, “our”) is committed to protecting the privacy of our clients, their employees, and visitors to our website.

This Privacy Policy outlines how we collect, use, and safeguard personal information when you visit syndesus.com or use our cross-border employment and PEO/EOR services. As an organization operating between Canada and the United States, we adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable US privacy laws (including CCPA).

2. Information We Collect

We collect information in two main contexts: (A) Website Visitors and (B) Clients & Employees.

A. Website Visitors (Marketing & Analytics)

When you browse our public website, we collect:

  • Device Data: IP address, browser type, operating system, and referral source (via Google Analytics).

  • Engagement Data: Which pages you visit and how long you stay.

  • Contact Information: Name, email, job title, and company name—but only if you voluntarily fill out a form or use our HubSpot chat widget.

B. Clients & Employees (Service Delivery)

If you engage Syndesus for Employer of Record (EOR) or PEO services, we collect sensitive personal information required for employment and payroll, including:

  • Identity Data: Full name, date of birth, Social Insurance Number (SIN) or Social Security Number (SSN).

  • Financial Data: Banking details (for direct deposit) and tax forms (TD1, W-4, etc.).

  • Contact Data: Home address, phone number, and emergency contacts.

  • Employment Data: Salary, job title, benefits enrollment, and performance records.

3. How We Use Your Information

We use your data for the following specific purposes:

  • To Provide Services: Processing payroll, administering benefits, and handling tax filings in Canada and the US.

  • To Communicate: Responding to your inquiries via email or our HubSpot chat support.

  • To Improve Our Website: Using Google Analytics to understand which content (e.g., “US Tech Hiring in Canada”) is most valuable to our visitors.

  • Marketing: Sending relevant industry updates or newsletters (only if you have opted in). You may unsubscribe at any time.

4. How We Share Information

We strictly limit who has access to your data. We do not sell your personal information. We share data only with:

  • Compliance Authorities: Government agencies (e.g., CRA in Canada, IRS in the US) for mandatory tax and labor compliance.

  • Service Providers: Trusted third-party vendors who help us operate, including:

    • HubSpot: For managing client relationships and live chat.

    • Google: For website analytics and email services.

    • Payroll & Benefits Providers: Banks and insurance carriers necessary to pay you and provide health coverage.

  • Legal Requirements: If required by law, court order, or to protect the rights and safety of Syndesus or our users.

5. International Data Transfers

Important Notice for Canadian Users: As a cross-border organization, your personal information may be transferred to, processed, and stored in the United States. While in the US, your information is subject to US laws and may be accessible to US government or law enforcement agencies. We implement strict contractual and security safeguards to protect your data during these transfers.

6. Your Privacy Rights

Depending on your location, you have specific rights regarding your data:

Canada (PIPEDA)

  • Right to Access: You may request a copy of the personal information we hold about you.

  • Right to Correction: You may request corrections to inaccurate or incomplete data.

  • Withdraw Consent: You may withdraw consent for secondary uses of data (e.g., marketing) at any time.

United States (CCPA/State Laws)

  • Right to Know: You may request details on the categories of personal data we collect.

  • Right to Deletion: You may request that we delete your personal data (subject to legal retention requirements for payroll/tax records).

  • Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

7. Security of Your Data

We use industry-standard security measures to protect your information, including encryption (SSL) for website data and secure, access-controlled environments for HR and payroll records. However, no transmission over the internet is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., LinkedIn, Partner sites). We are not responsible for the privacy practices of those external sites.

9. Contact Us

If you have any questions about this policy or wish to exercise your privacy rights, please contact our Privacy Officer:

Syndesus Inc. Email: [email protected]

Mailing Address: [Insert Your Official Mailing Address]