Cookie Policy
Last Updated: January 22, 2026
Introduction
This Cookie Policy explains how Syndesus Inc. (“we”, “us”, and “our”) uses cookies and similar tracking technologies when you visit our website syndesus.com.
We use these tools to ensure our website functions correctly, to enable our chat and support features, and to analyze how businesses interact with our content.
What are Cookies?
Cookies are small text files stored on your device when you visit a website. They allow us to remember your preferences and understand how you use our site.
The Specific Cookies We Use
We categorize our cookies into the following legal groups:
1. Strictly Necessary Cookies (Essential)
These are required for the website to work. They handle security, log-ins, and bot protection. You cannot turn these off.
Security & Load Balancing: We use security services to protect the site from attacks.
Cookies involved: These generally include session identifiers and security tokens (e.g.,
__cf_bm) used to distinguish humans from bots.
2. Functional Cookies (HubSpot)
These allow our website to offer enhanced functionality, such as live chat and remembering your details on forms. These are primarily provided by our CRM partner, HubSpot.
Chat & Identity: If you use our chat widget or fill out a form, HubSpot sets cookies to remember your conversation history and prevent you from having to re-enter your details.
Cookies involved: Common HubSpot cookies include
hubspotutkandmessagesUtk.
3. Performance & Analytics Cookies (Google & HubSpot)
These cookies collect anonymous data on how visitors use our site (e.g., which blog posts are most popular, or if visitors from Canada view different pages than visitors from the US).
Google Analytics 4 (GA4): We use Google Analytics to measure website traffic and engagement.
HubSpot Analytics: We use HubSpot to track how visitors interact with our website to improve our user experience.
Cookies involved:
_ga(Google Analytics) and__hstc(HubSpot tracking).
4. Marketing & Targeting Cookies
These cookies may be set by our advertising partners to build a profile of your interests and show you relevant ads on other sites.
Retargeting: We may use these cookies to show ads to users who have previously visited specific service pages on our site.
Managing Your Preferences
We respect your privacy. Our website supports Google Consent Mode, which ensures that non-essential cookies (like Analytics and Marketing) are not activated unless you explicitly consent via our cookie banner.
Opt-Out Links If you wish to block these tools directly, you can use their official opt-out tools:
International Data Transfers
As a cross-border organization operating between Canada and the United States, data collected via these cookies (such as IP addresses) may be processed in the United States by our vendors (Google and HubSpot). We ensure appropriate safeguards are in place to protect your data in accordance with PIPEDA (Canada) and US privacy laws.
Updates to This Policy
We may update this policy to reflect changes in our technology or legal requirements. Please review this page periodically.
Contact Us
If you have questions about our use of cookies, please contact us at [email protected]